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Object Lessons from 978 (Bookland)

It’s been almost exactly seven months since I started working at Firebrand, and sort of put blogging and newslettering on hiatus. But I think (insert a million caveats here) that I’m now feeling grounded enough in this work so that I can start commenting publicly again without fear of putting my foot in my mouth (okay, I’ll never be without that fear…but this does not stop me!).

In these seven months, we’ve been working very hard on developing, testing, and releasing Firebrand’s Content Services – which allows publishers to upload, convert and distribute ebook (and other) files to our Content Services Cloud. Our conversion partners are eBook Architects and Digital Divide Data. And our distribution partners are growing exponentially. I’m not going to pimp Content Services here (I was at BEA doing that for three days), but I’ve realized that I’ve gathered a lot of information just by being out in the field, and being part of a team that really understands the infrastructure of the book market.

To say I’ve learned a lot is a vast understatement.

Lesson 1 – These vendors are not like those vendors.

The new Big Six (Apple, Amazon, BN, Sony, Kobo, Google) are very very different from traditional book retailers. In fact, of the six, only one is also a traditional book retailer – and runs its ebook business separately and with different goals.

The rest, as Peter Brantley points out, are tech companies. And while some of them are informed by traditional bookselling, publishers are facing the fact that ebook retailers require different standards than print book retailers.

Publishers have been extremely comfortable with the book supply chain as it’s evolved. They know how it works – they know the nodes where things can break down. A lot of work has gone into building up the print book infrastructure: standards for shipping, standards for inventory, bar code placement, and communication between publisher and wholesaler, wholesaler and retailer. ONIX for print books did not happen overnight, nor did bar codes on boxes of books that immediately inform a warehouse exactly what’s in the box, what size the books are, and how much they weigh.

The ebook landscape is (lest we forget) still new. And we’re starting with a new set of players, some of whom have never been in the book industry and really do not care all that much about what has gone on before they got here.

We can’t make them care. And given the rate of ebook sales, we can’t ignore them.

So what’s a publisher to do? Right now, the best he/she can. At this point it’s a matter of recognizing and acknowledging that the market is chaotic. Standards are not just in flux – they are undefined. It is frustrating…it is also our reality at the moment.

Lesson 2 – The world is going to get bigger

At the Firebrand User Conference last September, Fran Toolan said that “slaying the rights dragon” is a critical issue. Brian O’Leary points out that Amazon recently has made significant investment overseas – meaning that publishers will have the opportunity to sell ebooks in markets other than the US. The dissolving of physical boundaries affects pricing, availability, and it will shake up the publishing business even more than anything else to date. Artificial restrictions on ebooks to protect existing business models will inevitably lead to piracy – the business models themselves have to change.

They will change – but not without a lot of pain and expense beforehand. It’s extremely tricky for publishers to work out what business practices are in fact sustainable and what are not. A lot depends on context – what types of books are published, what previous experience the publisher has with digital initiatives, who the audience is for specific publication programs.

Lesson 3 – There are no easy answers

Or, the answer to everything is, “It depends.” Just as there is no one single book market, there is no one single ebook market. The trends are very different in textbooks and trade books.  They are very different in the libraries and in the bookstores. Even in trade books, there are wildly different trends from genre to genre, subject area to subject area.

The market is complex – and it is growing more and more complex. It is difficult to scale. And competing in this market requires a lot of work – work that publishers are, by and large, unused to doing or even thinking about…such as file size, wifi vs. Ethernet connection, and whether or not the files were actually ingested on the vendor end. These are new workflows. As we know, new workflows are hard, and it takes quite a while to get good at them.

So what’s the good news? I don’t have any simple answers about how things will shake out – but I do know that once a book is digitized, you can do a heck of a lot more with it, which makes it more accessible to more people, whatever their location, disability, or economic background. My own opinion, based on what I’ve seen these last seven months, is that for all our pain and suffering now, we are working towards a pretty near-term future of “more books in more places”. Which is why a lot of us got into this business in the first place – we are passionate about books, passionate about their value to people, and we want to create opportunities for as many people as possible to be able to read them.

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Managing Joy

This week at the ECPA Executive Leadership Summit, Kelly Gallagher of Bowker reported that over a million ISBNs were produced in the last year.

I remember when the entire content of Books in Print was less than a million titles. That was 20 years ago.

Much of this is due to format proliferation, where the supply chain requires a separate ISBN for every format of a title, including digital formats. So the fact that an ISBN needs to be assigned to the Kindle format, and another ISBN to the Overdrive ePub file, and another ISBN to the Apple ePub file, and yet another ISBN to the PDF…yes, you can see how the ISBNs pile up.

And much of this is due to self-publishing – more people are publishing more books than ever before, because the barrier to entry in the book market has significantly gone done..

While many are ripping their hair out over metadata and identifier bloat in the supply chain – and yes, it IS worth ripping your hair out about – I would argue that a million ISBNs in the last year is a sign of something very very good. Something that many amazing people (Ramy Habeeb of Kotobarabia, Arthur Attwell of Electric Book Works, Pablo Francisco Arrieta) have been working towards.

A million ISBNs in the last year means that more books are available in more formats to more people than ever before.

It means that more books have the chance to get into more hands the world over than ever before in the history of books or hands.

And sure, a lot of these books are not going to last. Most of them, I’d say. But the point is, words and ideas have flooded the marketplace in an unprecedented way. We are living in an intensely creative time. And that is a cause for joy.

On a practical level…

How’re we going to manage all this joy?

Same way we manage everything else – with tools. We’ve got databases to handle metadata and identifiers. We’ve got XML tools to manage formats. We’ve got digital asset management systems to manage pictures and sound files and video files. We’ve got XML repositories and XML editors to manage words.

And with people. People who are passionate about (and creating order out of all this chaotic joy). People about ,a xhref="http://twitter.com/bsandusky">getting work discovered. People about – and people about . People who and . People who can by saying, ;

And people who can and begin to .

A million books created in a year – in the US alone! What a phenomenal achievement. And we are well-positioned to manage that joy into billions of hungry hands.

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Fear and Loving at TOC

It’s that time again, when the digi-literati convene on the Marriott Marquis in Manhattan and gleefully frighten the hell out of everybody. (One year, after Seth Godin gave a presentation, a CEO muttered to me, “Now do I slit my wrists?”)

TOC is one of those conferences that is simultaneously exhilarating and depressing. Exhilarating because so many possibilities are gaily strewn across the immediate future like lights on a Christmas tree. Depressing because…when you get down to the nitty-gritty of implementation, that “immediate” future becomes further and further away. “Now” begins to look like next year. The glitter wears off the possibilities and they become work, just like everything else.

It’s an unnerving experience if you’re not prepared for it. And although this is TOC’s fourth incarnation, many publishers are still not prepared for it. Which seems to be part of O’Reilly’s job in this industry – to push the business past its comfort zone, even just for a couple of days. Enough pushing, the theory goes, and eventually what was unnerving last year is the way of doing business this year.

SBook publishers are a tough bunch to push. Conservative by nature, cautious to the bone, book publishers do not embrace change – and that’s putting it mildly. It was winter of 1999 when ONIX was adopted as a BISAC standard. It’s now 11 years later and…we are still lecturing publishers on the importance of good metadata (when it’s more important now than it was in 1999!).

This is a quality very difficult to explain to vendors who come into book publishing with great solutions, and who frequently leave book publishing with extreme disillusionment. Will book publishing ever move beyond ink-on-paper? (When it wants to.) Does it want to? (Not particularly.) Will it survive? (Yes.)

But O’Reilly’s right, and vendors need to pay attention. Looking back on the presentations for TOC 2009, many of the ideas offered up then have just begun to trickle out into the mainstream. Decent formatting for ebooks is a good idea. Social networking helps call attention to your titles. Women read loads of ebooks. Do consumer research. XML is a great tool that will help a publisher create books and other materials in any number of formats.

Vendors should not be discouraged by this seeming slowness – on the contrary, many publishers are only just now ready to hear what you have to say. There are so many of you who have such great tools – DAMs, editorial tools, production and XML tools, social media platforms, workflow management – and the emphasis on progress and innovation at TOC drives home the very points that you are making daily to prospective clients.

Yes, publishing is behind other entertainment industries – notably the music business, notably in issues like piracy and pricing. But it IS moving ahead. Maybe not under its own steam – recently, the mere fact of the Apple iPad led publishers into a strong enough position to finally negotiate with Amazon over ebook pricing – but it is being hauled, kicking and screaming, into the 21st century.

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The Value of a Publishing House

Slipping into the New York Times the day after New Year’s was an op-ed by Jonathan Galassi, president of FSG, which begins with the question, “What is an ebook?” and ends (or nearly ends) with this observation: “A publisher — and I write as one — does far more than print and sell a book. It selects, nurtures, positions and promotes the writer’s work.”

In between the opening question and the conclusion is a gap roughly the size and consistency of the La Brea tar pits.

To the first point – “Are e-books a new frontier in publishing, a fresh version of the author’s work? Or are they simply the latest editions of the books produced by publishers…?” – the answer is, of course, “It depends.”

If an ebook is simply a digital reproduction of a print book, the answer leans towards being “the latest editions” – and frankly, in the case of a lot of ebooks, it’s less of a reproduction than a travesty of formatting and a sort-of approximation of what the print book was supposed to offer.

If an ebook contains new information/illustrations, is presented in a variety of formats and fonts, and possibly contains video, or an author interview, or other material…it’s probably “a fresh version of the author’s work” which has been curated by the ebook publisher in a different way than the print publisher did. (And which is what Open Road is saying they’re all about.)

But is it solely the author’s work that forms the basis of that ebook? Galassi argues, in the case of William Styron, “An e-book version of Mr. Styron’s “The Confessions of Nat Turner” will contain more than the author’s original words. It will also comprise Mr. Loomis’s editing, as well as all the labor of copy editing, designing and producing, not to mention marketing and sales, that went into making it a desirable candidate for e-book distribution. Mr. Styron’s books took the form they have, are what they are today, not only because of his remarkable genius but also, as he himself acknowledged, because of the dedicated work of those at Random House.”

All true!

But then the trouble starts. Galassi states: “An e-book distributor is not a publisher, but rather a purveyor of work that has already been created. In this way, e-books are no different from large-print or paperback or audio versions. They are simply the latest link in an unbroken editorial chain, the newest format for one of man’s greatest inventions: the constantly evolving, imperishable book — given its definitive form by a publisher.”

And here is where I strongly disagree. It’s those words “definitive form” – which presume that the hardcover first-run is the “real” book, while everything that follows is somehow derivative. As our work with StartwithXML has demonstrated, this view of the “editorial chain” is rapidly evolving into a model where there is NO “definitive form”.

It is true that an ebook distributor is not a publisher, in the same sense that a physical book distributor (Ingram, Baker & Taylor) is not a publisher. And many physical distributors are also ebook distributors.

But an ebook PUBLISHER is a publisher. And this is where I think Mr. Galassi gets it wrong. Because nowhere in this essay does he even discuss ebook publication, or regard ebooks as anything other than a digital version of a print book.

Let’s have a look at audiobooks as a parallel. Audio versions of books have to be read by someone – either a professional reader such as Jim Dale, or a famous/semi-famous actor, or a voiceover artist. That person must modulate his voice, decide what to emphasize, re-create the work aurally. A simple reproduction of the book so that you can hear it is more along the lines of what DAISY does for the visually-impaired, where you get a computerized voice reading rapidly and without inflection, spelling the words it doesn’t recognize.

Audio divisions of publishing houses – and independent audiobook publishers such as Brilliance – determine abridgement, voice quality, and a host of other factors in producing these “books”. And I would argue that the level of nurturing, curation and editorial is as meticulous as it is for that hardcover book. Audiobook publishers are not simply distributors – and to call them this is a disservice to what they provide.

As we fully explore the potential of ebooks (as Open Road is doing) we’ll find opportunities for precisely the sort of care-taking and curation that Mr. Galassi values so highly – just as we have for audiobooks. The “traditional” publishing process will not be replaced or diminished by ebooks – it will be amplified.

So yes, there will still be publishing, as Galassi himself concludes. “Even if someday, God forbid, books are no longer printed, they will still need the thought and care and dedication that Mr. Loomis and his colleagues put into producing William Styron’s work for nearly 60 years. Some things never change.”

Which kind of leaves me ultimately shrugging at this article. So what was your point?

The truth is, Galassi’s point is largely unspoken – and you have to have been in publishing a little while to glean what he’s really talking about. It’s very clear that he wants some form of credit for what traditional hardcover publishers do. In publishing, the form of credit that is most widely recognized is, of course, rights.

It’s interesting that Galassi brings up Random House in this particular example – because initially, Styron’s publisher was Bobbs-Merrill (as a correction notes at the end of the piece). In early December, of course, the CEO of Random House issued a memo asserting that Random House retained the digital rights to all its titles – shortly after Open Road announced that it would be mining publishers’ backlists for ebook material. Galassi seems to be lining up on the side of Dohle – that publishers, when they acquire a book from an author, are allowed to publish that book however they want, whenever they want.

And if those rights were not explicitly granted in contracts (because of course many contracts pre-dated any existence of ebooks), and if the courts do not uphold Random House’s position, it appears that what Galassi is not-so-implicitly saying is that publishers nevertheless deserve a portion of whatever profit is made from those digital books.

This gets even more interesting, of course – Galassi is essentially saying, “You wouldn’t even have a product if it weren’t for what we’ve done, so we should get some compensation beyond what we’ve earned from the production of this hardcover book. Those rights are implicitly granted in the contract with the author."

Which is basically an invitation to a large and long party attended by contracts and IP lawyers.

Practically speaking, however, the question then becomes, “How are you going to figure out what the hardcover publisher’s compensation should be?” Because in order to carve out that compensation, a monetary value has to be placed on each component of the publishing house: editorial, marketing, sales, product
ion, etc. And no traditional publishing house I’m aware of actually tracks these functions the way they would need to be tracked to create useful algorithms. Is Galassi saying they’re going to start?

There are other issues, of course. Not every author is a Styron – you’re not going to want to invest all that caring and tending in every single author. (And not every editor is Gordon Lish or Max Perkins, tenderly re-shaping, or in some cases gutting and renovating, what the author brings him.) When I worked in publishing 20 years ago, 80% of what my editors acquired went directly to copy-editing – no nurturing, no sitting down with the author…no reading. So I honestly have to question how much value is inherent in that 80% – obviously, the copy-editing process has value, of course, but what if the editor took a manuscript (as increasingly happens) from an agent that had already been edited, packaged, otherwise made publication-ready?

Authors have traditionally complained that their publishers aren’t doing such a great job marketing and selling their books; the explosion of self-publishing ventures and digital marketing consultancies (ahem), as well as the influx of new marketing-department hires at traditional houses, are evidence that these authors may in fact have a point. If an author can demonstrate an increase in sales after moving to a self-publishing model (as Steven Covey appears to be doing) or hiring a marketing consultant, what value is the publisher actually bringing? (I AM excited about publishing’s new digital marketing hires – many of them are very clued-in and will contribute a great deal of value – if they are allowed to do the things that need to be done.)

As for production, typesetting, paper selection – these are very important for print products, obviously, but ebooks use entirely different formatting and thus a great deal of print production is irrelevant to ebook creation.

I’d argue that we can’t take for granted that a traditional publishing house – simply by virtue of being a publishing house – adds value. The value a publishing house adds really depends on the editor, the author, the culture of the publishing house, and the book itself.

Whatever a “book” is. Wanna go there?

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Digital gurus frighten publishers, leave them twitching in anxiety

Jessica McMahon at LibreDigital sent me this link to an article in The Bookseller. Apparently last week, The Bookseller hosted a conference (sponsored by IBS Bookmaster) where a consultant named Peter Collingridge of Apt Studios warned publishers

that they had yet to grasp the opportunities the web presents. “There’s no sense of urgency from the industry about the opportunities and threats from the online and digital arenas,” he said.

Saying that the industry as a whole is "in denial", Collingridge and other speakers described the crucial importance of online marketing, social networking, and employee empowerment.

Then, presumably, they all went out to dinner while publishers were left gnawing their knuckles in fear.

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BISG survey on experimentation and innovation in publishing

BISG, in conjunction with the IdeaLogical Company, is running an online survey, trying to assess whether companies are investing R&D dollars in new strategies, whether all within a company are expected to innovate or whether it’s select teams of people who are tasked with that, etc. The survey opens on Thursday morning and can be found here.

It’s an awesome idea and I think the findings will be very instructive.

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Steve Jobs to Publishers: Drop Dead

The NY Times reports this about Steve Jobs’s appearance at Macworld the other day:

Today he had a wide range of observations on the industry, including the Amazon Kindle book reader, which he said would go nowhere largely because Americans have stopped reading.

“It doesn’t matter how good or bad the product is, the fact is that people don’t read anymore,” he said. “Forty percent of the people in the U.S. read one book or less last year. The whole conception is flawed at the top because people don’t read anymore.”

Not a very nice thing for the brother of Mona Simpson to be saying.

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Macbook Air vs Kindle?

Yesterday at MacWorld, Steve Jobs debuted the Air, a superslim laptop that weighs maybe 3 pounds. I’ve been saying this for a while, but I’ll say it again – dedicated ebook readers will soon be outstripped by light/thin laptops that have far more functionality than the readers do. I think investing in standalone ebook readers, as opposed to multi-functional machines like iPhones and laptops, is needless. Reading’s not enough – you want to be able to share what you’re reading with people. And while the Air certainly has its problems, it’s a sign of things to come – I’ll take Jobs’s design and know that he’s going to fix storage and port problems rather than relying on Jeff Bezos to come up with a Kindle that can send email.

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David Cully at B&T

David Cully, formerly of B&N, has gone over to Baker & Taylor as…well, his title’s far too long so you can go to the press release here. According to this,

Cully’s primary responsibilities include managing all merchandising and purchasing functions, managing BTMS, and managing Baker & Taylor’s new Specialty Markets Group.

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